Refund policy

Refund & Return Policy

Thank you for shopping with us. Your satisfaction is our priority, and we are committed to providing high-quality products and excellent customer service.

Return Policy

We accept returns within 30 days of the order date.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase (order number or receipt).

Refund & Replacement Eligibility

You may be eligible for a full refund or a free replacement if:

  • Your order has not been delivered within the expected delivery timeframe.
  • Your item arrives damaged, defective, or has a manufacturing defect.
  • You receive the wrong item.

Non-Refundable Situations

Refunds or replacements cannot be provided for:

  • Change of mind or no longer wanting the product.
  • Incorrect size, color, or variant selected during checkout.
  • An incorrect or incomplete shipping address provided during checkout.
  • Shipping delays caused by carriers, customs clearance, weather conditions, or peak shipping seasons (provided the package is still in transit within the estimated delivery window).

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

For all other approved returns, the customer is responsible for the return shipping costs.

How to Request a Refund or Return

To initiate a return or refund request, please contact our support team within 30 days of your order date and include:

  • Your full name
  • Order number
  • A clear photo or video showing the issue (if applicable)

Our team will review your request and provide the next steps as quickly as possible.

Refund Processing

Once we receive and inspect the returned item (if applicable), we will notify you of the approval status.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

If you have any questions regarding our Refund & Return Policy, please contact our customer support team. We're always happy to help.